Refund Policy

This Cancellation Policy outlines the terms under which you may cancel or reschedule your booking with Nourish and Grow Nutrition Services ("we," "our," or "us"). By booking services through our website (www.nourishandgrow.co.uk) or other provided channels, you agree to the terms outlined herein.

1. Booking and Payment

All bookings for nutrition consultations or services require payment upfront at the time of booking. Payment can be made via credit card, PayPal, or other advised payment methods. Your booking will only be confirmed upon receipt of full payment.

2. Cancellation by the Client

If you wish to cancel your booking, you must notify us via email at hello@nourishandgrownutrition.co.uk.

Cancellation Notice: You must provide a minimum of 7 days' notice prior to your scheduled appointment to qualify for a full refund.

Late Cancellation: Cancellations made within less than 7 days before the scheduled appointment will incur a £50 cancellation fee. The remaining balance (minus £50 fee) will be refunded provided that the cancellation occurs more than 48 hours before the appointment.

Non-Attendance (No-Show): If you fail to attend your scheduled appointment without notifying us, your booking payment is non-refundable.

3. Rescheduling Appointments

We understand schedules can change, and thus we offer the following rescheduling options:

A) 48 Hours’ Notice Required: To reschedule your booking without additional charges, please notify us at least 48 hours in advance via email at hello@nourishandgrownutrition.co.uk.

B) Rescheduling within 48 Hours: Requests for rescheduling within 48 hours of your scheduled session will incur a £50 fee. This fee is payable immediately upon rescheduling.

C) Switching to Telehealth: If you need to change your face-to-face appointment to a virtual (telehealth) appointment, you must inform us at least 48 hours prior to your appointment. In such cases, the £50 rescheduling fee will be waived.

4. Major Failure and Refund Entitlement

In compliance with applicable laws, including the UK Consumer Rights Act 2015, in circumstances where the services provided constitute a major failure—defined as a severe situation where the service is substantially unfit for the intended purpose, significantly different from described, or creates an unsafe situation—you are entitled to:

A) Cancel your service agreement with Nourish and Grow Nutrition Services.

B) Receive a refund for the unused portion of the service or receive compensation reflecting its reduced value.

5. Payment Policy

All payments must be made upfront at the time of booking.

Accepted payment methods include credit card, PayPal, or other payment methods communicated to you during booking.

Payments not received prior to the scheduled appointment may result in the cancellation of your booking.

6. Refund Processing

If your cancellation qualifies for a refund as outlined above, refunds will be processed within 7 days of approval.

Refund transactions may take additional processing time depending on your payment provider.

7. Right to Refuse Refund

We reserve the right to deny refund requests where we identify abuse or fraudulent activities.

8. Data Protection and Compliance

We handle all personal data related to cancellations and rescheduling in compliance with the UK/EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This includes your right to access, rectify, erase, restrict processing, and object to processing of your data. For further details, please review our Privacy Policy available on our website.

9. Exceptional Circumstances and Discretion

We recognize that there may be rare, unforeseen circumstances warranting special consideration. Requests for exceptions to this Cancellation Policy will be considered at our sole discretion. If you believe exceptional circumstances apply to your situation, please contact us directly at hello@nourishandgrownutrition.co.uk to discuss.

10. Contact Information

For any questions, cancellations, or rescheduling requests, please reach out to us at:

Email: hello@nourishandgrownutrition.co.uk

11. Policy Updates

We reserve the right to update this Cancellation Policy at any time. Changes will be communicated on our website, and the policy's effective date will reflect the date of the latest update.

Effective Date: 15.03.2025

Last Updated: 15.03.2025